Retain
Retention isn’t about sending more emails, it’s about sending the right message to the right person at the right time.
We build systems that turn first-time buyers into repeat customers through segmentation, automation, and smart retention mechanics.
We segment your customers by lifecycle stage, purchase history and engagement level to identify who needs what, and when.
We set up flows across email, SMS and WhatsApp to nurture, reward and re-engage your audience with personalised, high-performing messages.
We continuously analyse retention metrics and flow performance to refine content, timing and incentives, maximising repeat purchase and customer lifetime value.
Tools We Trust to Drive Retention
We work with best-in-class tools to build, automate and track high-performing retention systems.
From Klaviyo flows to performance dashboards, every touchpoint is designed, tested and refined for long-term growth.
Lifecycle Automation
We build automated flows across email and SMS to guide each customer through their journey, from first order to long-term loyalty.
Campaign Management
We plan, segment, and execute weekly CRM campaigns that support your commercial, editorial or product calendar.
Retention & Loyalty Strategy
We define the right triggers, perks and incentives to increase repeat purchase rate and grow lifetime value.
Omnichannel Activation
We activate personalized flows and campaigns on SMS, WhatsApp, and push, to reach the right customer, on the right channel.
Explore others services
Retain covers everything post-purchase: email & SMS automation, newsletter planning, customer segmentation, and retention strategy, all designed to grow your LTV and reduce churn.
We specialize in Klaviyo, and also work with SMS, WhatsApp, and push platforms when relevant. Everything we do is natively connected to Shopify.
Yes. We build and optimize automated flows (like welcome, post-purchase, abandoned cart) and manage weekly or monthly CRM campaigns, tailored to product drops, sales, and brand content.
We use segmentation by behavior, RFM score, language, and cohort to send the right message at the right time, across email, SMS, or other channels.
Flows can generate up to 40–50% of your total CRM revenue, and personalized campaigns typically outperform generic ones by +25–30%.
Yes, we can either take full ownership of your CRM or collaborate with your in-house team to scale what’s already in place.
Yes. We can help you define VIP logic, structure loyalty rewards, or set up referral mechanics, all connected to your CRM and marketing stack.
Latest works
